Terms & Conditions

At Recraftmoto, we strive to provide our customers with quality products and reliable service. By placing an order on our website, the Client agrees to these Terms & Conditions and the applicable provisions of our Delivery and Payment Policy.

1. GENERAL TERMS

  1. These Terms & Conditions apply to orders placed through the Recraftmoto website.
  2. The Client is responsible for providing accurate and complete information when placing an order, including the recipient's name, delivery address, and contact details.
  3. The Seller reserves the right to contact the Client to clarify order details or request additional information necessary to process the order.
  4. Product descriptions and images are provided for informational purposes. If the Client has questions about a product's compatibility, specifications, or appearance, the Client should contact the Seller before placing an order.

2. ORDER PROCESSING AND PREPARATION

  1. Orders are prepared after payment has been successfully received, unless another arrangement has been expressly agreed with the Seller.
  2. The preparation time is generally 3–20 business days. The actual time depends on the product, its availability, and the current production workload.
  3. The preparation period is separate from the shipping and delivery period. Estimated delivery times do not include the time required to prepare an order.
  4. If additional information is required to process an order, the Seller may contact the Client using the contact details provided at checkout.

3. DELIVERY AND PAYMENT

  1. Available shipping methods and shipping costs depend on the destination and the weight and dimensions of the products in the order. The website calculates the shipping cost and displays the shipping methods available for the specific order at checkout.
  2. Estimated preparation and delivery times are provided for reference. Actual delivery times may vary due to production workload, postal services, customs clearance, or other circumstances beyond the Seller's reasonable control. The Seller's liability remains subject to applicable law.
  3. Available payment methods and detailed information about shipping, payment processing, order cancellation, returns, refunds, and exchanges are described in the Seller's Delivery and Payment Policy.
  4. Orders will be processed once the payment has been successfully received, unless another arrangement has been expressly agreed with the Seller.
  5. If the Client wishes to cancel an order or return purchased goods, the Client must contact the Seller and follow the procedure described in the Delivery and Payment Policy. All cancellations, returns, exchanges, and refunds are subject to applicable law.

By placing an order, the Client acknowledges the applicable terms of the Delivery and Payment Policy, subject to any mandatory rights provided by applicable law.

4. INSPECTION BY THE CLIENT OF THE OBTAINED GOODS

  1. The Client should inspect the goods for quality and quantity after receiving the order and contact the Seller promptly if any issues are identified.
  2. The Client may have the right to return or exchange goods within the period provided by applicable law. The applicable return and exchange procedure is described in the Seller's Delivery and Payment Policy.
  3. Nothing in these Terms & Conditions or the Delivery and Payment Policy is intended to exclude or restrict any mandatory consumer rights under applicable law.

5. CUSTOMS DUTIES AND TAXES

  1. International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
  2. Unless otherwise required by applicable law or expressly agreed with the Seller, the Client is responsible for any customs duties, import taxes, and similar charges applicable to the order.
  3. The Client is responsible for ensuring that the ordered goods may be imported into the destination country and for providing any information required by customs authorities.

6. RETURNS, REFUNDS, AND EXCHANGES

  1. The Client must contact the Seller before sending any goods back. Returns should not be shipped without prior communication and instructions from the Seller.
  2. The conditions and procedure for cancellations, returns, exchanges, and refunds, including the allocation of shipping costs and any applicable payment-processing costs, are described in the Delivery and Payment Policy.
  3. Any deduction from a refund must be permitted by applicable law and, where applicable, limited to costs actually incurred. Nothing in these Terms & Conditions limits the Client's mandatory rights under applicable law.

7. LIMITATION OF LIABILITY

  1. The Seller is not responsible for delays caused by postal or courier services, customs authorities, or other third parties, except to the extent required by applicable law.
  2. Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

8. CONTACT

For questions about an order, delivery, payment, returns, or refunds, the Client may contact the Seller using the contact details provided on the Recraftmoto website.