The Recraftmoto team does everything possible to ensure that our customers receive their orders in perfect condition and as soon as possible. Our main products have non-standard sizes (and sometimes a lot of weight), so packaging should be organized at the highest level.
We ship orders within 5-20 business days from the payment date. The shipment time depends on the availability of finished products in stock, as well as the time required for packaging and preparation of the order for international shipment.
The cost of international transportation costs is based on the weight and dimensions (for some postal operators) of the parcel, country of destination and method of dispatch. You can calculate the shipping cost on each page of the product by choosing the country of destination. When ordering several products, you can calculate the total shipping cost on the checkout page, when placing an order.
You may have to pay import taxes, customs duties or brokerage fees (processing) of your parcel. These fees are not included in the price of the purchase or delivery of the goods and are charged separately from the delivery charge.
Available Shipping Methods
We have 3 different shipping methods: economy (with tracking), priority and expedited shipping.
Economy international shipping Ukrpost.
Parcels shipping by air with tracking number in 197 countries. The shipping cost is calculated based on the weight of the products, the dimensions of the products are not taken into account.
Delivery times
The approximate delivery time for parcels, depending on the country of destination, is 10-24 days from the date of dispatch to the date of delivery to the recipient (or delivery to the post office).
You can find delivery times for most countries in the attached file. The delivery times indicated in the attached file are for reference only and are based on the average actual terms of the delivered packages.
Parcels sent by the Ukrpost postal service are delivered by courier to the recipient's address or to post offices closest to the recipient's address (or corresponding to the postal code) indicated on the consignment note.
Tracking
Parcels sent by Ukrpost delivery service are tracked in 197 countries.
You can track your parcels on the sender's postal service website https://track.ukrposhta.ua/tracking_EN.html or use any other online service convenient for you, for example https://17track.net/
The postal services of some countries do not provide the status of the location of the parcels after their arrival in the country of destination. You can find more detailed information about countries and tracking parcels in their territory in the attachment.
https://www.ukrposhta.ua/doc/shipping-outside-ukraine/perelik-krain-vidstezhennia-20.04.2020.pdf
Permissible dimensions of parcels
The maximum package weight should not exceed - 20 kg;
The length of either side should not exceed 100 cm (3.2 ft.). The sum of the length and the largest perimeter (circle length) in any direction (except length) should not exceed 200 cm (6.5 ft.). For bulky packages, the length of either side of the package should not exceed 200 cm (6.5 ft.), And the sum of the length and the largest perimeter (circle length) in any direction (except length) should not exceed 300 cm (9.8 ft.) .
Priority Mail Service EMS
Priority international shipping. Parcels shipping by air, and are processed as a priority both in Ukraine and in the destination country. EMS parcels in the country of destination are delivered to the address of the recipient.
Delivery times
The delivery time for parcels is 7–10 days (average delivery time for most countries) from the date of departure to the date of delivery to the recipient (or delivery to the post office).
Parcels sent by the EMS postal service are usually delivered by courier to the specified recipient address. Some countries may have different shipping policies. In this case, the parcels can be delivered to the post offices closest to the recipient's address (or corresponding to the postal code) indicated on the the consignment note.
Tracking
You can track your parcels on the sender's postal service website https://track.ukrposhta.ua/tracking_EN.html or use any other online service convenient for you, for example https://17track.net/
Permissible dimensions of parcels
The maximum package weight should not exceed 30 kg.
The longest side is up to 150 cm (4.9 ft.). The sum of the length and the largest perimeter (circumference) in any direction (except the length) should not exceed 300 (9.8 ft.) Cm.
UPS Express
Expedited international shipping. Parcels shipping by air, and are processed as a priority both in Ukraine and in the destination country. UPS parcels in the country of destination are delivered to the address of the recipient.
Delivery times
The delivery time for parcels is 4–5 days (average delivery time for most countries) from the date of departure to the date of delivery to the recipient (or delivery to the post office).
Parcels sent by the EMS postal service are usually delivered by courier to the specified recipient address. Some countries may have different shipping policies. In this case, the parcels can be delivered to the post offices closest to the recipient's address (or corresponding to the postal code) indicated on the the consignment note.
Tracking
You can track your parcels on the sender's postal service website https://www.ups.com/ or use any other online service convenient for you, for example https://17track.net/
UPS shipping countries
Dispatch is carried out in 98 countries. The list of countries to which the UPS delivers parcels you can find in the attachment https://docs.google.com/spreadsheets/d/1NFKk0xmAEiRzkrNSzNclQJ7PvCsXA_Dm6OByZG3pezQ/edit#gid=1132421583
Permissible dimensions of parcels
The maximum package weight should not exceed 70 kg.
The parcel size must not exceed 274 centimeters (8.9 ft.) In length or in total 419 centimeters (13.7 ft.) In length and circumference (total of 2x width + 2x height).
Informing foreign buyers about import Duty & Tax
In some cases, the country of destination will be charged VAT (value added tax), other taxes, customs duties and / or fees. Import duties, taxes or customs clearance fees are not included in the purchase or delivery of products and are the responsibility of the recipient (at the stage of customs clearance of the parcel or upon receipt of the parcel).
Unfortunately, we cannot assess what fees may be, since customs and tax policies vary greatly from country to country. Fees are usually based on the price of the product, its weight / weight and size, as well as any taxes, duties of the country to which the goods are delivered.
If you are not sure whether additional costs will be charged to you or not, please contact the customs office of your country or visit their official website.
In cases where customs clearance procedures are required, delays may occur that will affect the delivery time.
According to the customs regulation policy, please note that we cannot mark purchased goods as a gift or write an amount lower than the actual price of the product.
Recraftmoto is not responsible if the parcel is sent back to us, damaged or confiscated due to problems with customs clearance. Therefore, please, before buying, contact your country's customs office or visit their official website.
Also, Recraftmoto is not responsible for damaged parcels or sent back to us if the postal service of your country cannot deliver your parcels after several attempts due to your absence or if you do not pick up the parcels from the specified destination.
Available Payment Methods
PayPal If you have a PayPal account, you can use it to pay for your items on eBay. If you don't have a PayPal account, you can sign up on the PayPal site.
NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.
Credit or debit card (Mastercard / VISA)Reliability is confirmed by GoDaddy Secure Web Site, Verified by Visa and Mastercard SecureCode certificates.Payments are made within a three-step verification scheme:
- when making a transaction, the payer is asked for the full card details (card number, card expiration date, CVV code)
- the operation is confirmed by OTP, which comes to the user's mobile phone
- also the operation is confirmed using 3-D Secure.