Order Preparation and Processing Time
At Recraftmoto, we do our best to ensure every order is carefully prepared and delivered in the best possible condition.
Regardless of the selected shipping method, each order requires preparation before shipment. This may include welding, painting, assembly, quality control, and packaging.
Preparation time depends on the specific product, its availability in stock, and the current production workload. Orders are usually shipped within 3–20 business days after payment, depending on the time needed to prepare the item for international delivery.
If delivery time is important to you, please contact us before placing your order. We will be happy to provide the most up-to-date information regarding preparation and shipping times.
Available Shipping Methods
We offer three international shipping methods. The available options and shipping costs are calculated automatically in the shopping cart based on the weight and dimensions of the products in your order. Only shipping methods available for your particular order will be displayed.
1. Ukrposhta Economy
Best for small and lightweight parcels.
This economical international shipping service transports parcels by air and includes a tracking number. Tracking is available in 197 countries, although the amount of tracking information may vary depending on the destination country's postal service.
Estimated delivery time: 10–24 days from dispatch to delivery or arrival at the recipient's local post office, depending on the destination country.
Parcels may be delivered by courier to the recipient's address or made available for collection at a local post office, depending on the destination country's postal service.
Permissible parcel dimensions and weight:
- Maximum weight: 20 kg.
- The length of any side must not exceed 100 cm (3.2 ft).
- The sum of the length and the largest perimeter measured perpendicular to the length must not exceed 200 cm (6.5 ft).
- For eligible bulky parcels, the maximum length may be 200 cm (6.5 ft), and the sum of the length and the largest perimeter must not exceed 300 cm (9.8 ft).
2. Ukrposhta Large Parcel
Best for larger or bulkier shipments when an economical shipping option is preferred.
This service is intended for larger parcels that may not be suitable for standard economy shipping. It can be suitable for larger individual products or orders containing several items, depending on the dimensions and weight of the shipment.
Delivery time and shipping cost depend on the destination country and the characteristics of the shipment. The available service and applicable size and weight limits are determined for each order.
Tracking availability and delivery arrangements may vary depending on the destination country's postal service.
3. EMS Priority Shipping
Best for priority shipping of larger products and combined shipments containing several items.
EMS is an international priority postal service. Parcels are transported by air and processed as a priority in Ukraine and, where applicable, in the destination country.
Estimated delivery time: Approximately 7–10 days for most destinations, from dispatch to delivery or arrival at the recipient's local post office. Actual delivery times depend on the destination country and customs clearance.
Permissible parcel dimensions and weight:
- Maximum weight: 30 kg.
- The longest side must not exceed 150 cm (4.9 ft).
- The sum of the length and the largest perimeter measured perpendicular to the length must not exceed 300 cm (9.8 ft).
EMS parcels are generally delivered by courier to the recipient's address. However, delivery arrangements may differ in some countries, and parcels may instead be delivered to or made available for collection at a local post office.
Shipment Tracking
Once your order has been shipped, we will email you the tracking number and a link to track your parcel online. Please make sure that the email address provided with your order is correct.
You can track your shipment using the following services:
Ukrposhta tracking:
https://track.ukrposhta.ua/tracking_EN.html
Alternative tracking service:
https://17track.net/
Some national postal services do not provide detailed tracking updates after a parcel arrives in the destination country. The availability of tracking information depends on the local postal operator.
For additional information about tracking availability in different countries, please refer to the following document:
Ukrposhta international tracking information by country
Customs Duties, Import Taxes, and Other Charges
Depending on the destination country, imported goods may be subject to VAT, customs duties, import taxes, customs clearance fees, or other charges. These charges are generally not included in the product price or shipping cost and are the responsibility of the recipient, unless otherwise required by applicable law.
Customs charges vary by country and may depend on the product's declared value, type, weight, dimensions, and applicable local regulations. Recraftmoto cannot determine the exact charges that may apply to an individual shipment.
If you are unsure whether additional charges will apply, please contact your local customs authority or consult its official website before placing your order.
Customs clearance may cause delays beyond the estimated shipping time.
Customers are responsible for providing any information or documentation required for customs clearance and for paying applicable import charges, subject to applicable law.
Please check your country's import requirements before ordering. Recraftmoto cannot guarantee delivery if a parcel is delayed, refused, returned, damaged, or confiscated due to customs issues or failure to comply with the destination country's import requirements.
Please also ensure that your delivery address and contact details are correct and that you can receive the parcel. If delivery fails after repeated attempts or a parcel is not collected from the designated post office or collection point, it may be returned to us. Additional shipping or other costs may apply.
Available Payment Methods
We offer several payment methods so you can choose the option that best suits your preferences.
PayPal
PayPal is a secure and convenient payment method that allows you to complete your purchase online.
Before confirming your payment, please ensure that your shipping address and contact details are accurate. If you use PayPal, please make sure that the delivery address is correct and agreed upon with us before payment.
Stripe — Credit and Debit Cards
We accept credit and debit card payments through Stripe, a secure payment processing platform. You can pay directly with your card without needing a PayPal account.
Payment Processing
Our store operates through the Western Bid e-commerce platform. Western Bid, Inc. acts as the Merchant of Record for all orders paid via PayPal or Stripe. Therefore, “WESTERN BID” may appear as the payment recipient in your PayPal account or on your bank or card statement. This is a normal part of the payment process.
Bank Transfer (SWIFT / SEPA)
We also accept bank transfers via SWIFT and SEPA. After placing your order, you will receive the necessary payment details to complete the transfer.
All bank charges, including intermediary and receiving bank fees, are the responsibility of the sender. To ensure that the full invoiced amount is received, please select the “OUR” option when initiating the transfer.
Orders are processed once the payment has been successfully received.
Returns and Refunds
If you wish to return an item, please contact us before sending it back. All returns must be discussed and agreed upon with Recraftmoto individually in advance. Please do not ship an item back without our confirmation and return instructions.
Returns Due to Our Error
If a return is necessary due to an error on our part, such as an incorrect item being supplied or a confirmed product defect, please contact us so that we can review the situation and agree on an appropriate solution.
Where the return is confirmed to be our responsibility, we will cover the original shipping costs and the costs associated with returning the item. Applicable payment processing fees will not be deducted from the refund where the return is due to our error.
Returns Due to Customer Preference or Error
If you change your mind, order the wrong product, or decide that you no longer need the item, you are responsible for the costs associated with the return, subject to applicable consumer protection laws.
These costs may include:
- The original shipping cost paid to deliver the order, where non-refundable;
- The return shipping cost to send the item back to us;
- Any applicable customs duties, import charges, or other fees arising from the return shipment.
Condition and Packaging of Returned Items
Returned items must be properly packed to prevent damage during transportation and must be in resalable condition, without signs of use, installation, or improper handling.
If an item is returned in a condition that requires additional work to restore its original resalable appearance, we reserve the right, where permitted by applicable law, to deduct up to 50% of the item's price from the refund to cover the necessary restoration costs.
Any deduction will depend on the actual condition of the item and the work reasonably required to restore it. The customer may also be responsible for damage caused by inadequate return packaging.
Refunds and Payment Processing Fees
Where a refund is due to our error, applicable payment processing fees will not be deducted from the amount refunded to the customer.
For returns requested for reasons not attributable to us, we may deduct applicable payment processing costs actually incurred when receiving and refunding the payment, where permitted by applicable law. Any deduction will be limited to the applicable costs and the maximum rates listed below.
The applicable fee depends on the original payment method and currency:
- PayPal payments in USD: up to 4% of the refunded amount;
- PayPal payments in EUR: up to 9% of the refunded amount;
- Stripe payments made with US-issued cards: up to 8% of the refunded amount;
- Stripe payments made with cards issued outside the US: up to 9% of the refunded amount.
Exchanges
Exchanges are possible by mutual agreement and require our prior confirmation. Please contact us before returning an item so that we can discuss the available options, shipping arrangements, and any applicable additional costs.
Exchange conditions are agreed upon individually for each case.
Acceptance of These Terms
By placing an order, you acknowledge and agree to these shipping, payment, return, refund, and exchange terms, subject to your rights under applicable law.